Hill BookerRefund and Cancellation Policy
When you book on Hill Booker you pay an advance online, and you pay the balance at the property or to the vehicle operator. This page explains what happens if you cancel.
Cancelling a stay or a vehicle booking
- Cancel at least 2 days (48 hours) before check-in: your advance is refunded in full. The time is counted up to 12:00 am (midnight) at the start of your check-in date, India time. For a vehicle, it is counted up to the start date of the trip.
- Cancel later than that: the advance is not refunded.
- You cannot cancel online after the stay or trip has started.
You can cancel from My bookings on the website or in the app.
If the host cancels or cannot honour your booking
If a host or vehicle operator cancels a confirmed booking, or cannot give you the room or vehicle you booked, we refund your advance in full.
If your payment arrives after the hold ends
A room or vehicle is held for 10 minutes while you pay. If your payment reaches us after the hold ended and the room or vehicle is no longer free, we refund the full amount to your original payment method automatically.
How refunds are paid
- Refunds go back to the same payment method you used (UPI, card or bank).
- Once a refund is issued, it usually shows in your account within 5 to 7 working days, depending on your bank.
- The full advance is returned. We do not deduct any fee from it.
- If you paid the host directly by UPI, the host returns the money to you in line with this policy. Contact us if it is delayed.
Changing dates
To change your dates, cancel under the rules above and book again, or ask the host for a change. A host may agree to move your booking without a charge.
Problems with a refund
Write to hillbookerbookings@gmail.com or call +91 83008 41442 with your booking details. See also our Terms and Conditions.